Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
We accept the following payment methods:
- Credit cards accepted: MasterCard, Visa, American Express, and Discover Credit cards issued by U.S., Canadian and Japanese banks
We do not accept: Cash, CODs, Layaway plan, Personal checks, Money orders, Phone orders, Credit cards issued by banks outside the U.S., Canada or Japan, Credit cards with billing addresses outside the U.S., Canada or Japan, Visa or American Express Gift cards.
Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
Please note that the transaction on your billing statement will show as "SP * Ozzy Osbourne"
If you have a promotion or discount code, you may enter it during checkout. Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.
Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email us at Customer Service.
All orders will be filled within 7-10 business days of being placed (not including weekends or holidays). Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way. Please allow 1 day for tracking information to update on your order.
Pre-orders are orders taken prior to the official release of an album or product. Because we do not store credit card information, payment is taken in full at the time you place your order.
The release date of your items will be shown on both the details page and in the cart. We make every effort to ship preorder products to arrive at US addresses on or before promised ship date, but cannot guarantee a delivery date.
Please note that international orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.
Our store processes your orders very quickly. If you find that you have made a mistake on your order, please notify us immediately by contacting Customer Service.
If your order has not yet been processed, we may be able to correct it. However, if the order is already being processed, we will be unable to change any portion of your order.
Returns and Exchanges
If the item you’ve ordered was unsatisfactory, please follow our Return/Exchange instructions . On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.
If you have received damaged, defective or incorrectly shipped item, please contact Customer Service with a photo or video of your damaged, defective or incorrect item. We will escalate the request for further investigation.
Please note will not accept any items for return or exchange after 30 days from receipt. We will also not be responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
The items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, if the item is backordered, if the item has not been shipped due to a pre-order, or the package is undeliverable.
- Underwear or Bathing Suits
- Music or Book Pre-Orders
- Any autographed, collectible, limited edition or seasonal items
- Any Bundles/Collections
- Any Sale or Clearance items
- Any apparel item deemed by our team to show obvious signs of use
- Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
- Any downloadable media
If you need to return or exchange and item, please ship your item to the address below:
Mail to: Clique Here, Inc
C/O OZZY OSBOURNE Store Returns
801 Blacklawn Rd. SW STE N
Conyers, GA 30012
Please make sure to follow up with an e-mail to our customer service with the follow ing details:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- How you would like us to handle your return or exchange.
- Tracking number for the returned item
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance as we cannot be responsible for any returned items that are lost in transit. Once your return has been received by our team, we will process the exchange or refund you accordingly. Please allow 3-4 weeks for your return to be processed.
Shipping and Transit Time
Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.
All orders that contain posters, please note that the poster will ship separately in a poster tube and your order may arrive on 2 separate days.
If your order is shipping domestically (US), then the carriers we will use are USPS, Fedex or UPS. The transit time frame will depend on the service chosen. The typical transit time frame for standard service is 3-10 business days. The typical transit time for expedited service is 2-4 business days. The typical transit time for rush service is one 1-2 business days. If you have not received your delivery, you must contact us within 60 days of purchase or we will not be obligated to re-ship.
Army Post Office (APO) addresses have an average transit time of 10-21 days.
Also note that if you want to use an expedited shipping service, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package”
If your order is shipping internationally (Outside the US), the typical transit time frame is 2-4 weeks but please allow up to 6 weeks for international transit. If you have not received your order within 60 days of purchase, please contact us or we will not be obligated to re-ship. Furthermore, we will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout.
You are responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority. If you refuse to pay these fees, your order will be returned to us and you will be required to pay a $5.00 return fee. You will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.
Angola, Bahamas, Bermuda, Bolivia, Botswana, Brunei, Burundi, Cameroon, Cayman Islands, Chad, Chile, China, Congo - Brazzaville, Cook Islands, Costa Rica, Cuba, Curaçao, Czechia, Djibouti, Ecuador, Fiji, French Polynesia, Gambia, Guatemala, Guinea-Bissau, Guyana, Honduras, Hong Kong SAR China, India, Iran, Jamaica, Kenya, Kiribati, Kuwait, Laos, Lebanon, Libya, Luxembourg, Macao SAR China, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Myanmar (Burma), Nepal, New Caledonia, Norfolk Island, North Korea, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Samoa, Saudi Arabia, Senegal, Solomon Islands, Somalia, South Africa, Sri Lanka, St. Kitts & Nevis, St. Lucia, Sudan, Suriname, Syria, Timor-Leste, Trinidad & Tobago, Tunisia, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zimbabwe
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
If your shipment is experiencing a shipping delay, we encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
If your order is international (Outside the US), please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.